SaxTuition Refund Policy

Last updated: September 15, 2023

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Digital Products

Our return policy (also known as the 100% Satisfaction Guarantee) for digital products lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All refund requests must be sent to [email protected] and comply with our Good Faith Policy - detailed below.

 
Once we have received notification of your intent to return the digital product, we will notify you within 30 days of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You must then delete all copies of the digital product that you have returned from your devices / digital storage and online access to your digital product will be revoked.

Good Faith Policy

Our refund policy exists to safeguard our customer's purchase and ensure they are completely satisfied with their digital course product. To this end, a minimum 'good faith attempt' must be made to access our digital course products and trial them before we can process a refund for you.

We define this as:

(1) At least one login to access the digital course product following purchase.

and

(2) A minimum of 5% course completion (i.e. total video watch time).

To avoid abuse of our return policy, the following conditions apply:

1) A lifetime limit of 2 refundable transactions per customer.

2) Future purchases of a previously refunded product will be ineligible for return, even if a request is made within the normal 30 day timeframe and satisfies all other conditions.

Physical Products

Our return policy for physical products lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All refund requests must be sent to [email protected]

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

SaxTuition

P.O. Box 2120

Carlisle North

WA, AUSTRALIA 6101.


Shipping
To return your product, you should mail your product to: 

SaxTuition

P.O. Box 2120

Carlisle North

WA, AUSTRALIA 6101

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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